Cancellation Policy

At Upegy, we understand that sometimes plans change, and we want to make the ordering process as smooth as possible. Our Cancellation Policy is designed to provide flexibility while ensuring that we can fulfill your orders in a timely manner. Please take a moment to review our cancellation and order modification guidelines below.

1. Order Cancellation and Modifications

We allow our customers to cancel or modify their orders within 24 hours of placing the order. If you change your mind or need to make any adjustments to your order, simply contact us as soon as possible, and we will assist you with the cancellation or modification.

2. Cancellation Period

Within 24 Hours: If you wish to cancel or modify your order within 24 hours of placing it, we will process the change at no additional cost. Please contact us as soon as possible via email support@upegy.com to request your cancellation or changes.

After 24 Hours: Once 24 hours have passed from the time you placed your order, the item will enter the production phase. After this time, cancellations or modifications cannot be accepted, as the product will already be in the process of being manufactured or prepared for shipment.

3. How to Cancel or Modify Your Order

To cancel or modify your order within 24 hours, please follow these steps:

Contact Us Quickly: Reach out to our customer service team as soon as possible by email or phone. Provide your order number and the details of the changes you would like to make.

Confirmation: Once we confirm that your order is within the 24-hour window, we will either cancel the order or adjust it according to your request.

Refund or Adjustments: If your order is canceled, we will process your refund immediately. Any modifications will be updated in your order, and you will be notified of the changes.

4. After 24 Hours

After 24 hours, the product will be in production, and we cannot accept cancellations or changes to the order. We encourage you to carefully review your order before submitting it to avoid any issues.

5. Refunds

If your order is successfully canceled within the 24-hour window, we will issue a full refund to your original payment method. Please allow 5-7 business days for the refund to appear in your account, depending on your payment provider.

6. Contact Us

If you have any questions about our cancellation policy or need assistance with canceling or modifying your order, please don't hesitate to contact us:

Email: support@upegy.com

We are committed to ensuring your shopping experience with us is as seamless and enjoyable as possible. Thank you for choosing Upegy for your sports hat needs!